Frequently asked questions

Shopping with Petite Portions

Product Information

We have clearly labelled all our vintage products as pre-loved throughout the site, so you can easily see what is vintage and what is new.  As all vintage pieces are pre-loved, they may at times exhibit signs of gentle use.  We inspect and carefully clean all of our products prior to stocking them on our site. We focus on selling only those products that are in mint condition, however if a product is damaged, we will provide details of this in the product description.

In addition, as our vintage pieces were made using old world manufacturing processes, you may find that they may exhibit some of the following:  straw marks, mould lines, bubbles, embedded ash or impurities, rough mould seams, and manufacturing variations. These are a natural part of the manufacturing process and are characteristic of such products, hence are not considered to be defects.

Stock Availability

As most of our pieces are true vintage, and are no longer being mass-produced, they are in limited supply. Our site will only allow you to order the maximum number of items in stock at any one time. Stock levels are updated online as soon as purchases are made. So if you see that an item is sold out, or does not have the quantity you are after, then please contact us. We may have more arriving in our next shipment, or may be able to source more for you.  

In addition, if you are looking for something specific, which we do not stock, then please also let us know and we will see if we can find just what you are after!

Caring for your Petite Portions Purchase

As all of our items are of a delicate nature, we recommend that you take great care when cleaning and storing your products. None of our pieces are dishwasher safe, and so gentle handwashing is recommended.


All prices listed are in Australian dollars (AUD) and are exclusive of shipping.  Our online store uses PayPal which accepts Visa, Mastercard and BPay.  Please note that you do not have to have a PayPal account to use our online store. All purchases must be paid for in full, before they can be despatched.

Despatch Timing

After receiving your online order and payment for your purchase, your item/s will be despatched within 2 business days.  Should we forsee a delay, you will be notified immediately.  

If you require your order urgently, please select the express post delivery option at checkout and add a note  to advise us of the date by which you require your purchase.  

Shipping Methods & Delivery

Items are sent via a combination of Australia Post and Courier, depending on what is the most cost effective option, based on your location. As such, you can expect to receive your items within 2-5 days of shipment from our premises in Melbourne, Australia (Australian residents only). Please be aware however that any delivery dates we quote are approximate and that we are not liable for any delay in delivery, howsoever caused. 

We will deliver to the address specified at the time of ordering, and it is important that you ensure that you provide the correct delivery address.  Should you enter the wrong address, we are happy to re-send the item however it will be at your own expense. Please note we do not ship to PO Boxes.

Rush Orders

If you require your items in a hurry, then please be sure to let us know by providing details in the comments box when completing your order.  It is also advisable that you choose the express post option.

International Orders

We are very happy to ship internationally, however please contact us directly, rather than going through the online store, so we can provide you with postage costs upfront.  In addition, delivery times will also be longer than those stated above, and we will advise you of delivery time when we provide you with your shipping quote.  When contacting us for a quote please provide details of the product/s you are interested in and your location (city and country).


We recycle all our shipping boxes and packaging which means you may receive your goods in a pre-used box.

Product Returns & Exchanges

It is our goal at Petite Portions to make your shopping experience an enjoyable and stress free experience.  We pride ourselves on 100% customer satisfaction, and provide you with detailed descriptions of our products, along with dimensions and pictures to make  your online shopping experience as simple as possible. If however, you find that an item is not as we have described it, or is not what you expected, then we will gladly exchange or refund provided the goods are:

  • Undamaged and unused by you
  • Returned to us within 14 days of delivery
  • In a saleable condition
  • Returned in original packaging 

You will be required to pay the cost of returning the item to us. Once we have received the returned item, we will gladly exchange or refund the original purchase price, excluding delivery charges.

Faulty Goods

Should one of our products prove to be faulty, you must advise us within 24 hours of your receipt of the item and return it to us within 14 days of receipt. We will then provide you with a refund (via the original payment method). Alternatively, if you request it, we may provide a replacement item if available. We will despatch your replacement item (subject to availability) following receipt of the returned item, at our cost.  


Upon delivery of your purchase via courier, please ensure you inspect your item for any breakage before you sign acceptance of it.  Once you sign for your item, any claim for breakage will not be accepted. In the unfortunate event that your item does arrive damaged or broken, please  contact us within 24 hours via email, attaching photos of the damage. We will then contact you to discuss next steps.

Damage or breakages caused by improper care or use of our products will not be entitled to a refund.  

Order Cancellation

If you wish to cancel an order, please contact us on +61 432 927 947 or email

Privacy Policy & Security

We value your privacy and the security of information you share with us. All information provided to Petite Portions remains confidential, and is not shared with any third parties. We will only use your personal information such as name, address, phone number and email address to process and fulfill your order.

We use Paypal to accept payments, which is amongst the most secure payment gateways in the world.

For further information regarding our Privacy Policy, please visit our website Terms and Conditions


All content and images featured on the Petite Portions website is copyright © 2015 Petite Portions. Re-production of any images contained within this website without the prior written consent of Petite Portions is strictly prohibited. If you wish to use any of the images featured on this site, please contact us.  

For more information regarding our full terms of business, visit our website Terms and Conditions and Purchase of Goods pages.